Refund & Cancellation Policy

This policy covers fees paid to Asiedu Development Hub for Novend POS plans (monthly, yearly, or lifetime where offered), paid upgrades, and related Novend SaaS charges processed through our official checkout or invoicing.

It does not cover money you collect from your own retail or wholesale customers at the point of sale. Returns of goods you sell are your business responsibility and are handled inside Novend as sales returns, not as SaaS refunds.

Payment processors (for example card or mobile-money gateways) may apply their own timelines for settling refunds once we approve them.

Except where this policy or applicable law requires otherwise, all fees are non-refundable, including partial months, unused seats, unused device activations, and prepaid yearly or lifetime licence fees.

Purchasing a plan, activating paid features after a trial, or renewing a subscription constitutes acceptance of this policy.

If we offer a free trial, you may cancel before the trial ends without charge for the paid plan that would otherwise start, provided you cancel through the billing settings or by contacting support in time for us to stop conversion.

If payment is captured at trial end according to the checkout you accepted, that charge is treated as a normal paid subscription under this policy.

You may cancel auto-renewal from Settings → Billing (or the equivalent billing screen) while signed in as an organization administrator, or by emailing support from an authorized address.

Cancellation stops future renewals. You retain access to paid features until the end of the then-current paid period already charged, unless we terminate earlier for breach under the Terms.

Closing or archiving an organization does not automatically create a refund for prepaid time.

We may issue a full or partial refund, at our discretion or where required by law, in cases such as: duplicate charges for the same period; a clear billing error on our side; inability to deliver the core Service for a material continuous period attributable to us (not including your devices, local internet, or third-party gateways); or a statutory cooling-off or consumer right that applies to your purchase.

Refund requests should be sent to support within fourteen (14) days of the charge, with your organization name, invoice or payment reference, and reason. We may request identity and payment verification.

Approved refunds are returned to the original payment method where possible. Timing depends on the processor and your bank or wallet.

Change of mind after purchase; underuse of features or seats; staff mistakes; choosing the wrong plan; dissatisfaction with third-party hardware or printers; issues caused by unsupported or outdated clients you declined to update; or suspension for violation of the Terms or Acceptable Use Policy.

Lifetime licences, once activated on an eligible organization, are generally not refundable after the limited review window in section 5, except where mandatory law says otherwise.

Please contact us before disputing a charge with your bank or wallet. Unwarranted chargebacks may result in suspension of the organization until the dispute is resolved, and we may share transaction records with the processor.

If you signed a separate order form, enterprise agreement, or invoice terms, those commercial terms control for refunds and cancellation where they conflict with this policy.

We may update this policy from time to time. The effective date above will change when we do. Material changes may also be announced in-product or by email. Continued paid use after the effective date constitutes acceptance where permitted by law.

Refund and billing questions: asiedudev.hub@gmail.com. WhatsApp (UK) +44 7868 178108, or calls/WhatsApp (Ghana) +233 55 525 7482.

Asiedu Development Hub — Sunyani, Bono Region, Ghana. Governing law aligns with the Terms of Service (Ghana), subject to any non-waivable consumer rights.